Returns Policy

 

RETURNS

Faulty Goods - In the unlikely event you have recieved goods with a manufacturing fault, please contact Industroquip customer care team on 1300 554 192 and they will confirm the manufacturers warranty terms. If your claim is approved Industroquip will arrange pickup of the faulty goods. Depending on the nature of the fault, Industroquip will arrange a repair, exchange or refund. 

Returns - If you wish to return a item or exchange an item for replacement or credit to your account within 30 days of purchase, please note a 15% restocking fee will apply. Please call the customer care team on 1300 554 192 and a returns authority form will be sent to for you to complete. Goods must be returned in original packaging in a resellable condition for a refund to be applied less the freight and restocking fee. Please note: Custom ordered items, Custom signage, branded items and embroided clothing items are unable to be returned.